Do you ship in the USA?
Yes, we ship to all over the United States from our warehouse located in Florida.
How long will it take for me to get my order?
Since you place your order, please allow 4-7 days for delivery to your address anywhere in the US. You will receive an automatic email with your tracking number in one of our partner carriers.
How much is the Free Shipping Threshold?
We offer free premium shipping for all orders of $90 or more! Take it as a gift from us to you :)
I don’t have the same sizes on my bottom and my top. Can I buy the same set but different sizes?
Yes, you can! We are aware the normally we don’t always have the same size on the top and bottom part, so you can select the size you want in your bottom and the size you want in your top to ensure a perfect fit!
What payment methods do you accept?
We take all credit and debit cards from the US and the world, as well as offering the following alternative payment methods: ApplePay, diners club, discover, GPay, JCB, Mastercard, PayPal, Venmo, Visa, American Express, Mestro.
How do I use a discount code?
You can enter your discount code alongside your email address at checkout.
Orders will be processed in 3-4 days, and delivery times will also take 2-3 days. Our estimated total delivery time from the time you place your order is 5-8 business days for the US.
We accept returns within 7 days after receiving your order. Refunds are issued within 15 to 20 business days. Returning shipping fees will not be covered by Alcatraz Swimwear.